This Privacy Policy explains how Lingua Connect handles personal data in connection with its language courses, tutoring services, and website use. It applies to inquiries, enrolment, small-group classes, online consultations, and related administrative activities.
Subject to legal limits, you may request access to your personal data, ask for correction of inaccurate information, and object to or restrict certain processing where applicable. You may also withdraw consent where processing relies on consent, without affecting prior lawful processing.
To exercise a privacy right, send a clear request using the contact details in this policy and include enough information for us to identify the relevant record. We may need additional details before responding, and we may decline a request where the law permits or requires us to do so.
We keep personal data only for as long as needed to manage enquiries, deliver courses, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymise it where practicable.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from its stated effective date.
We may collect identification and contact details, course inquiry information, level screening responses, enrolment and timetable details, payment-related records, attendance and progress information, and technical data such as device, browser, and usage logs. Where online lessons or consultations are used, we may also process information needed to arrange and deliver those sessions.
We receive personal data from course inquiries, screening forms, booking communications, enrolment steps, lesson participation, payment processing, and messages sent through our contact channels. We also collect limited technical information automatically when the website is accessed or when online services are used.
We may use essential cookies to support site operation, security, and form handling, and functional cookies to remember basic preferences. Where used, analytics cookies help us understand site performance and improve navigation. Cookies may be session-based or persistent depending on their purpose.
You may manage cookies through your browser or device settings, including blocking or deleting cookies already stored. Some site functions may not work properly if certain cookies are disabled, especially where they support form submission, session continuity, or security.
Personal data is processed to respond to enquiries, assess course level, match participants to suitable groups and timetables, confirm terms, manage enrolment, deliver scheduled lessons, provide guided practice and progress reviews, process payments, maintain records, support website security, and comply with legal obligations. We may also use limited data to improve service administration and communication.
We may share personal data with service providers that support website hosting, communications, scheduling, payment processing, data storage, and online lesson delivery. These parties may process data only for the services they provide to us and are expected to handle it under appropriate confidentiality and security obligations.
We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, users, staff, or operations. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.
